Last updated: September 15, 2026
Better Joints Therapy, LLC (“Better Joints Therapy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through betterjointstherapy.com, how we use and protect it, and the choices available to you.
Information we collect
We may collect information that you choose to provide, including:
- Assessment requests: patient or contact name, phone number, email address, service of interest, preferred care setting, preferred contact method, requested date and time, and details you provide about the support being requested.
- Career applications: your name, email address, phone number, position of interest, resume, employment experience, and other information included in your application.
- General inquiries: information you provide when you contact us by phone, email, or through the website.
We may also automatically receive limited technical information when you use the website, such as your Internet Protocol (IP) address, browser and device type, pages visited, referring page, and approximate location derived from your IP address. This information may be collected through cookies, analytics tools, hosting logs, and website security services.
How we use information
We may use the information we collect to:
- Respond to inquiries and assessment requests;
- Contact you about requested services and coordinate possible appointment times;
- Review job applications and communicate with applicants;
- Operate, maintain, secure, and improve the website;
- Understand website use and performance; and
- Comply with legal obligations and protect our rights, patients, applicants, staff, and the public.
Assessment requests and health information
The assessment request form is intended to help our team contact you about therapy services. It is not intended for emergencies, urgent medical needs, or the submission of complete medical records. Please do not include Social Security numbers, financial account information, detailed medical records, or other information that is not necessary for us to respond to your request.
Submitting an assessment request does not create a patient-provider relationship and does not confirm an appointment. If you are experiencing a medical emergency, call 911 or seek immediate medical assistance.
Career applications
Information submitted through our careers form is used to evaluate your qualifications, communicate with you about employment opportunities, maintain recruiting records, and meet applicable legal or administrative requirements. Please do not include sensitive personal information in your resume unless it is relevant and necessary for your application.
Cookies and analytics
Our website may use cookies and similar technologies that support essential website functions, security, performance measurement, and analytics. Some analytics or embedded services may set their own cookies or receive technical information about your visit. You can control cookies through your browser settings, although disabling certain cookies may affect how the website works.
How we share information
We may share information with authorized Better Joints Therapy personnel and service providers that help us operate the website, host data, deliver email, monitor security, provide analytics, or support recruiting and business operations. These providers may access information only as needed to perform services for us and are expected to protect it appropriately.
We may also disclose information when required by law, to respond to lawful requests, to protect rights and safety, or in connection with a business reorganization or transfer. We do not sell personal information.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to service requests, evaluating applications, maintaining appropriate business records, resolving disputes, protecting the website, and complying with legal obligations. Retention periods may vary depending on the type of information and why it was collected.
Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, email, transmission, or storage system can be guaranteed to be completely secure. Please use care when deciding what information to submit online.
Your choices and privacy requests
You may ask us to review, correct, or delete personal information that you have submitted, subject to applicable legal and recordkeeping requirements. You may also ask us to stop contacting you about an inquiry or application. To make a request, please contact Better Joints Therapy using the contact information published on our website. We may need to verify your identity before completing a request.
Third-party websites and services
Our website may link to or display content from third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. A parent, guardian, or authorized adult should submit an inquiry concerning services for a minor.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
Contact us
If you have questions about this Privacy Policy or how we handle personal information, please contact Better Joints Therapy, LLC through the contact information provided on our website.